Praise Where Praise Is Due

I remember learning once in school that people are more likely to leave reviews for service or products when the review is a negative one. For that reason, I make an effort to inform people when something goes right or if I have a good experience. Here are two such recent examples.

1. Rogers

It’s actually no secret... I hate Rogers. But in a very specific way. I don’t like the prices they charge, I don’t like their packages, their offerings are so limited and inflexible, and I lord help you if you try to call them with an issue. There is an exception to their generally crappy customer service though, and that is the @RogersHelps twitter account. Bless those account users, they sure try their darndest to help.

It all started two Sundays ago, when my internet suddenly ground to a crawl. No matter what I did to the computer or router or modem, I just couldn’t get the connection to improve. I shouted my anger to the skies aka tweeted my agony to @RogersHelps and they did their best to help out, but in the end they set up a technician visit for me. And while Rogers has crap customer service, their technicians sure are pros. The guy came by a couple days later and found out my modem was broken, so he gave me a new one, as well as new ethernet cables, just in case. Well played, Rogers. But I’m still leaving you once my contract is up. :P

2. Groupon

I’ve been known to use Groupon every now and then, mostly for services. (e.g. haircuts, massages, pedicures, etc.) A couple weeks ago, I decided my shoulders had had enough and it was time for another massage. I checked out the best deals online, compared websites and resources between all the different companies, and finally decided on purchasing a groupon from my top pick. This week, I tried to make an appointment and found the phone number was firstly wrong on the Groupon page, then when I went to check the correct number on the website I discovered the website was gone. D: Good thing Google caches everything, so I found the right phone number on a cached version of the site... but the phone line was out of service. Double plus ungood! At this point, if everything had suddenly resolved itself (phone and website fixed) I still would have felt too sketched out by this company to use their services anymore, so I requested Groupon look into it. Less than 24 hours later, I find an email in my inbox confirming a full refund in Groupon bucks. Would have preferred a refund directly to my credit card, but this will do.